NEXX
Performance & Diagnostics

Mystery Guest Programs

Professional, discreet evaluations by trained hospitality experts — scored against the ARCC framework with actionable reporting.

Professional mystery guest evaluating a dining experience
What’s included
  • Unannounced senior-advisor visits
  • Full ARCC scoring per visit
  • Staff behavior observations
  • Competitive and benchmarking context
The outcome

An honest mirror, on a schedule — so standards are measured, not assumed.

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Reply within two business days  ·  mark@nexxhospitality.com

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Most NEXX clients combine two or more engagements. Each one compounds on the last.

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A comprehensive review of service operations to surface strengths, leaks, and high-leverage improvement opportunities.

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Begin

If your food is already exceptional,
the rest is design.

We work with a small number of restaurants at a time. The first conversation is free, candid, and usually short.

Request a Guest Experience AuditBook a Conversation

Reply within two business days · No pressure, ever